Return and Refund Policy

CREATE PASSION (OPC) PRIVATE LIMITED would like to thank you for being associated with us and shopping with us.

This Policy describes our consumer-friendly product cancellation, return, cooling off period, buy back and refund policy in respect of shopping made on our platforms.

Any and all claims of shopping cancellation, return, exchange, or refund shall be dealt with by this policy. The Company reserves its right to change the Policy at any time without prior notice. Please review this policy periodically.

Returns and Refund Policy

CREATE PASSION (OPC) PRIVATE LIMITED offers returns and refund policies for products that can be initiated within 30 days from the date of invoice.

1. Defective products.
2. Damage during delivery.
3. Missing products.
4. Wrong products delivered.
5. Customer does not want to continue the business.
6. Single E-pins should not be used.

Cooling Off Time

Return and refund policy is valid only up to 30 days from the date of invoice and only when E-PINS are not used.

Terms of Return and Refund Policy

1. The company has a no-question-asked return and refund policy subject to quality parameters and guidelines. Return period is 30 days from the date of invoice. No cases will be entertained after this duration.
2. Before accepting shipment, make sure the product package is not damaged or tampered. If the package is tampered or damaged, refuse delivery. Accepting such shipments is entirely at your own risk and the company will not be responsible.
3. If you are not satisfied due to defects or deficiency in the products, you may initiate an exchange, replacement or return request, or contact us through the mail given on our website.
4. If you want to cancel your order within 30 days of invoice, your eligible amount will be paid directly to your bank through NEFT transaction.
5. In case of damaged or wrong products received, you must register your complaint on our registered email id within 24 to 72 hours from the date of delivery. Claims reported after 72 hours will not be entertained.
6. The product claimed for return should be in proper condition with proper tagging and packing. If the product is not in proper condition, there will be no refund for that product.
7. All returns, replacements and refunds shall be subject to successful completion of quality check at the Company warehouse.
8. Refund of amount will be initiated for saleable, sealed, unopened products only, if specifically requested and upon successful completion of quality checks.
9. The Company will initiate your refund request within 7 working days after receiving the product at the warehouse.

Return Pick Up and Processing

1. Upon receipt of request for product return, the Company reverse-logistics partners shall get in touch with you to facilitate pickup. Only three pickup attempts will be made.
2. Where the Company is unable to facilitate pickup, you are required to self-ship the product to the Company warehouse and share courier or postal receipt details through customer care email or website options.
3. You may be reimbursed expenses incurred on self-shipment equivalent to shipping charges paid by you at the time of placing the order, subject to the conditions of this policy.

Claims of Non-Receipt or Delivery of Products

1. The company makes efforts to deliver ordered products within 10 days from the date of purchase. If delivery exceeds 10 days and you do not receive your order, contact customer care with order details.
2. Cases of non-receipt must be informed to customer care within 15 days from the date of purchase. Otherwise, the company will not accept any claim and the order will be considered delivered.
3. Subject to timely intimation, the Company shall investigate the matter with the courier partner and provide resolution such as expedited delivery, reshipment or refund, as applicable.